Purchasing tickets is simple and secure:

• Visit our website: Browse available draws and select your preferred prize
• Choose quantity: Select the number of tickets you wish to purchase (subject to per-person limits)
• Secure payment: Complete your purchase using our encrypted payment gateway
• Confirmation: Receive instant email confirmation with your unique ticket numbers

All transactions are processed securely through our certified payment system. You can pay using credit cards, debit cards, or approved digital payment methods.

To participate in Dubai Safari Mall Lucky Draw, you must meet the following requirements:

Employees of Dubai Safari Mall Lucky Draw and their immediate family members are not eligible to participate. All participants must comply with UAE laws and regulations.

Transparency and fairness are our top priorities:

• Verified Random Selection: We use a certified random number generator verified by independent authorities
• Government Oversight: All draws are conducted under legal supervision and governmental compliance
• Recorded Process: Every draw is video recorded and can be audited
• Public Results: Winning ticket numbers are published immediately on our website and social media
• Legal Compliance: We operate under full UAE legal compliance with all necessary licenses and permits

Our commitment to transparency means every participant has an equal and verifiable chance of winning.

If you’re the lucky winner, here’s what happens:

1. Notification: We will contact you immediately via phone and email using the details provided during ticket purchase.

2. Verification: You’ll need to provide:

• Valid Emirates ID
• Proof of ticket purchase (confirmation email)
• Winner declaration form (provided by us)

3. Prize Collection: Prizes are typically delivered within 7 business days of verification. Large prizes like vehicles require additional documentation for registration and transfer.

General Policy: All ticket purchases are final and non-refundable once the transaction is completed. This policy ensures the integrity of the draw process and prevents manipulation.

Exceptions: Refunds will be issued in the following circumstances:

• The draw is cancelled by Dubai Safari Mall Lucky Draw
• Technical errors result in duplicate charges
• The draw fails to meet minimum ticket sales and is postponed indefinitely

In case of refunds, the full ticket amount will be returned to the original payment method within 10-14 business days. Participants will be notified via email of any draw cancellations or changes.

Draw Schedule: Each draw has a specific date and time, clearly displayed on the draw details page. Draws typically occur at 8:00 PM GST on the scheduled date.

Winner Announcement:

• Immediate Publication: Winning ticket numbers are posted on our website within minutes of the draw
• Social Media: Results are shared across our social media platforms
• Direct Contact: Winners receive direct phone and email notification
• Winners Gallery: Winners (with consent) are featured on our Past Winners page

You can check if you’ve won by visiting our website, checking your email, or contacting our customer support with your ticket number.

Dubai Safari Mall Lucky Draw offers a wide range of exciting prizes:

🚗 Luxury Vehicles: High-end cars from premium brands like Mercedes-Benz, BMW, Porsche, and Toyota Land Cruiser

📱 Latest Electronics: iPhone 15 Pro Max, Samsung Galaxy devices, iPads, laptops, and smart watches

💰 Gold & Jewelry: Pure gold bars, 22K and 24K gold jewelry, and precious metals

💵 Cash Prizes: Various cash amounts ranging from AED 5,000 to AED 100,000+

Each draw features specific prizes with full details including specifications, estimated value, and prize conditions clearly listed on the draw details page.

We’re here to help! Contact us through any of these channels:

• Email: Bigticketuae@bigticketdreams.com
• Phone:+971 54 757 0282 (9 AM – 9 PM GST)
• WhatsApp: Available for quick queries
• Live Chat: Available on our website during business hours

Our customer support team typically responds within 24 hours. For urgent matters related to active draws, we prioritize faster response times.